Payment and Refunds

An order starts with your enquiry by telephone or email. We confirm the service and its price in writing on the basis of the prices published on this website, and the agreement takes effect when you accept that confirmation. If the scope changes while the work is running, any change in price is agreed with you first.

Orders and appointments can be cancelled or moved free of charge up to 48 hours before the agreed date; a call to 01248 370142 or a short message to hello@glamorixa.net is enough. For cancellations at shorter notice, or if nobody is present at the agreed time, we may invoice work already carried out and costs we can no longer avoid, though we would rather agree a new date.

Should we be unable to keep an agreed appointment, we contact you straight away, explain why and suggest another date as early as we can. If you would rather not reschedule, we refund what you have paid for the part of the service not provided, in full and without any cancellation charge.

If you are not satisfied with our work, please describe the problem in writing to hello@glamorixa.net within 14 days of the service, while the details are still fresh. We look into it and suggest a correction, a repeat of the service, a partial refund or another solution that fits the case.

Unless otherwise agreed, payment is due within 14 days after invoicing, and the accepted methods are listed on each invoice, which we send to you by email. Where an advance payment or payment by instalments has been agreed, the amounts and the dates are set out in the quotation. If an invoice remains open, we send a written reminder.

Refunds are made to the original payment method within 14 days of being agreed; if that method can no longer be used, we transfer the amount to a bank account you confirm to us in writing at hello@glamorixa.net, without any fee. A service carried out as agreed is not refunded, and for work only partly done we refund the part not provided, less material or third-party costs agreed with you in advance.

Consumers who conclude a contract with us at a distance or away from our business premises have a right to cancel it within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. A clear statement sent to hello@glamorixa.net before that period ends is enough, and work you had already asked us to begin is then settled separately.